At Brightroom Shop, we believe in creating organized spaces that are both beautiful and functional. We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you’re not happy with an item, we’re here to help make it right.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

Please Note: For health and safety reasons, we cannot accept returns on certain personal and hygiene-sensitive items including:
  • Opened food storage containers and kitchenware
  • Personal office supplies (such as desk organizers used with cosmetics or personal items)
  • Any products without original packaging or tags

Return Process

Follow these simple steps to return or exchange an item:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Approval: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Pack Your Item: Securely package the item in its original packaging with all tags still attached.
  4. Ship Your Return: Send the package to our returns center at:
    Brightroom Shop Returns
    2914 Friendship Lane
    San Jose, CA 95113
    USA
  5. Processing: Once we receive and inspect your return, we will process your refund or exchange within 5-7 business days.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (such as shipping the wrong item or a defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Information

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 7-10 business days. The timing of when the refund appears in your account depends on your payment provider’s policies:

  • Credit Card payments (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal payments: 3-5 business days after processing

Note that shipping costs are non-refundable. If you received free shipping on your original order, the standard shipping fee will be deducted from your refund.

Exchanges

We are happy to exchange items for a different size or color, subject to availability. If the item you want is not available, we will process a refund instead.

To expedite your exchange, we recommend placing a new order for the desired item while processing your return separately.

Return Request Template

Copy and paste the template below into an email to [email protected] to initiate your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Brightroom Shop Customer Service Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Product Name: [Product Name] Product SKU: [Product SKU if available] Reason for Return: [Please specify reason – e.g., wrong size, defective, changed mind] I would prefer: [Refund / Exchange for (specify product or size)] Please provide instructions on how to proceed with my return. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damaged item and packaging. We will arrange for a replacement or refund and cover all associated shipping costs.

Need Help? Our customer service team is here to assist you with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.