FAQ

What types of products does Brightroom Shop offer?

We specialize in stylish and functional home and office organization solutions. Our product range includes items for your kitchen, dining area, school, and office, all designed to combine aesthetic appeal with practical utility.

How do I place an order?

Simply browse our website, add your favorite items to the cart, and proceed to checkout. You’ll need to provide your shipping details and choose a payment method to complete your purchase.

Where does Brightroom Shop deliver?

We offer global delivery to most countries! However, we are currently unable to deliver to a few remote areas and some parts of Asia. During checkout, our system will automatically confirm if we can deliver to your location.

What shipping options are available?

We offer two reliable shipping methods:
– Standard Shipping ($12.95): Uses premium carriers like DHL or FedEx. Delivery within 10-15 days after shipment.
– Free Shipping: Available on all orders over $50. Uses EMS service. Delivery within 15-25 days after shipment.

How long does it take to process and ship my order?

We process all orders within 1-2 business days. After processing, you will receive a shipment confirmation email with tracking information.

Will I have to pay customs fees for international orders?

Our shipping partners handle customs clearance for international shipments. Please note that some destinations may require additional processing time, and any applicable customs duties or taxes are the responsibility of the recipient.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is the price on the website the final price?

The prices displayed on our website are in US Dollars. For international orders, the final amount charged by your bank may vary slightly due to exchange rates. Any applicable customs duties or taxes are not included in the product price or shipping cost.

What is your return policy?

We stand behind the quality of our products. If you’re not completely satisfied, you may return any item within 15 days of receipt for a refund or exchange. The item must be in its original condition.

How do I initiate a return or exchange?

Please contact our customer service team at [email protected] with your order number and details about the product you would like to return or exchange. We’ll guide you through the process.

How can I contact customer service?

For any questions or concerns, please email us at [email protected]. Our team is happy to assist you!